Privacy Policy | Complex Counsel

We value our clients’ privacy and attempt to protect the confidentiality of the personal information clients have given us to the extent practicable. As attorneys, like other professionals who advise clients on personal financial matters, we are bound by professional standards of confidentiality found in the Rules of Professional Conduct, which are even more stringent than those required by federal law.

We retain records relating to professional services that we provide so that we are better able to assist you with your personal needs and, in some cases, to comply with professional guidelines. In order to guard your privacy, we restrict access to nonpublic personal information to those who need to know that information to provide services to you or on your behalf.

YOUR CALIFORNIA PRIVACY RIGHTS

Complex Counsel is committed to protecting your privacy. Please read the following Privacy Policy to understand how your personal information will be treated as you use this website. When you use this website, you consent to the use of your personal information by Complex Counsel in the manner specified in this Privacy Policy. This policy may change periodically, so please check back from time to time. The date of the last update to this Privacy Policy was December 6, 2024. By using this site, you agree to the terms of this policy. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified and your continued use of this website after the effective date of the revised Privacy Policy will constitute your consent to those changes.

Note: If you are under 18 years old or reside in a country other than the United States of America, you may not use this site.

Information We Collect Automatically

As with most websites, if you visit our website to browse, read, or download information:

Your web browser automatically sends us (and we may retain) information such as the:

Internet domain through which you access the Internet (e.g., yourServiceProvider.com if you use a commercial Internet service provider, or yourSchool.edu if you use an Internet account from your school); Internet Protocol address of the computer you are using; Type of browser software and operating system you are using; Date and time you access our site; and The Internet address of the site from which you linked directly to our site.

We will use this information as aggregate data to help us maintain this site, e.g., to determine the number of visitors to different sections of our site, to ensure the site is working properly, and to help us make our site more accessible and useful.

We will not use this information to identify individuals, except for site security, to follow up with you directly regarding the subjects addressed on this Site, or law enforcement purposes.

We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information.

Other Information We Collect

If you choose to identify yourself (or otherwise provide us with personal information) when you use our online forms:

We will collect (and may retain) any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide. We will use this information to try to fulfill your request and may use it provide you with additional information at a later time. We will not disclose such information to third parties, except as specified in this privacy policy.

If you request information, services, or assistance, we may disclose your personal information to our partner law firms who (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to other law firms, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to or fulfill your request.

If your communication relates to a law enforcement matter, we may disclose the information to law enforcement agencies that we deem appropriate.

If you wish to request or provide changes to the personal information you have provided to us, please send an email with “Personal Information Request Change” in the subject line to info@complexcounsel.com

How Long We Keep Information

We may keep information that we collect for as long as we determine is reasonably necessary.

How We Protect Your Information

How we protect your information: We only disclose personally identifiable information about individual users in accordance with this Privacy Policy and our Terms and Conditions, or when we have a good-faith belief that such action is necessary to comply with applicable laws, valid legal process, a court order, a current judicial proceeding, or to protect our rights or property. We also disclose personally identifiable individual information and the other information you provide us to lawyers or law firms with whom we are affiliated and who are interested in determining whether your submission could form the basis of a lawsuit or entitle you to relief under a pending lawsuit. Such lawyers or law firms agree to keep your information confidential and agree not to share it with any third party without your express permission. We may also provide aggregate statistical information (such as the city or state you live in) to third parties to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes. We will not, however, disclose any personally identifiable information to these parties.

Please keep in mind that whenever you voluntarily disclose personal information online – for example on message boards, through e-mail, or in chat areas – that information can be collected and used by others. We do not, however, include any personally identifiable information on our message boards unless you specifically include it in the content of your posting. If you are an attorney submitting information, we will not disclose any information to any third party without your express permission.

Security

Please note that electronic communication, particularly email, is not necessarily secure against interception. Please do not send sensitive data (e.g., Social Security, bank account, or credit card numbers) by email or web form.

We may use cookies in order to customize this site for return visitors. These cookies are not required for site functionality. Additionally, third-party widgets may install cookies depending on their configuration. You are not required to accept any cookies to use this site.

Google Analytics

We may use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not use Google Analytics to collect personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Express Written Consent to Receive Text Messages and Automated Calls

You provide us and our designees and agents your express permission and authorization to send text messages to the number or numbers you provide to us or our agents during the intake process and thereafter. You represent that you are the subscriber of those numbers and have the authority to give such consent. By executing this agreement, you authorize us to deliver or cause to be delivered to you telemarketing calls using an automatic telephone dialing system or an artificial or prerecorded voice. You may revoke this consent at any time while speaking to us or our agents, by sending a text message with the phrase "STOP" or by sending an email with “TCPA Consent Revocation” in the subject line to intake@complexcounsel.com. You can also reply "HELP" at any time if you need help. You further understand that you are not required to consent to receipt of calls or text messages containing an artificial or prerecorded voice or sent using an automatic telephone dialing system in order to engage Complex Counsel as your attorney.

Other Privacy Matters

Information From Children: This website is not directed to children under thirteen (13) years of age. Individuals under eighteen (18) should not use this website.

Monitoring, Enforcement, and Legal Requests: Complex Counsel is not obligated to monitor this website or its use, or to retain the content of any user session. However, the Complex Counsel reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to cooperate with law enforcement and other authorities in investigating a claim of illegal activity. We may use IP addresses to identify a user when we feel it is necessary to protect our service, website, clients, potential clients, or others.

Other Websites: Except as otherwise expressly discussed in this Privacy Policy, this policy only addresses Complex Counsel's use and disclosure of information we collect from you. To the extent that you disclose personal information to other websites, you are subject to the privacy customs and policies of those other sites. We encourage you to ask questions before you disclose any personal information.

Transmission Errors or Unauthorized Acts: No data transmission over the Internet can be guaranteed to be 100 percent secure. While we strive to protect your personal information, We cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. We will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. Once we receive your transmission, we will do our best to ensure its security on our systems by making reasonable efforts to protect the information.

Security: Any information provided to us is treated with care and discretion. We will take a proactive approach to ensure the information is kept private and is not misused.

Questions About Website Privacy Policy

We pursue a full-disclosure approach to responsibly care for the information you have entrusted with us, and we depend on information sharing as our principal means to best serve you. We will continually monitor feedback and seek to improve our services to meet your needs. If you have any questions about this Privacy Policy or the practices of this website, or if you would like to provide comments, please contact us using our online forms, by email info@complexcounsel.com.

CLIENT PRIVACY POLICY

We may periodically change, remove, or add the material in this website without notice. This material may contain technical or typographical errors. We assume no liability or responsibility for any errors or omissions in the contents of this website. Your use of this website is at your own risk. Under no circumstances shall We or any other party involved in the creation, production or delivery of this website be liable to you or any other person for any indirect, special, incidental, or consequential damages of any kind arising from your access to, or use of, this website.

IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RELATING TO THIS MATERIAL, FOR ANY USE OF THIS WEBSITE, OR FOR ANY OTHER LINKED WEBSITE.

Website Comment Policy

How We Respond to "Do Not Track Signals

Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. Complex Counsel’s websites honor when they receive a “Do Not Track” request from a visitor’s browser.

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